Babisy Community Guidelines

Standards for a respectful and safer Babisy community

Last updated: July 29, 2026

1. Purpose of These Guidelines

These Community Guidelines explain the conduct expected from everyone who uses Babisy.

Babisy is an online marketplace operated by Uncarte Inc. It provides tools that may allow users to create profiles, view profiles and communicate with one another regarding babysitting, childcare and household services.

These Guidelines are intended to:

promote respectful and responsible interactions;
help prevent misuse of the Platform;
protect users, children and other members of the community; and
explain conduct that may result in content removal or account restrictions.

These Guidelines supplement the Babisy Terms of Use and Privacy Policy.

2. Who These Guidelines Apply To

These Guidelines apply to all Babisy users, including:

parents and guardians;
individuals or households looking for services;
babysitters and childcare providers;
household-service providers; and
anyone who creates a profile, posts content or communicates through Babisy.

All users must be at least 18 years old and legally able to use the Platform.

3. Babisy’s Role

Babisy operates as an online marketplace and communication platform only.

Babisy does not:

provide babysitting, childcare or household services;
employ or supervise users;
recommend or select a particular user;
arrange, manage or monitor services between users;
act as an agent for any user;
guarantee that one user will respond to or hire another user;
guarantee the identity, experience, qualifications, conduct or suitability of any user; or
guarantee the quality, safety, legality or outcome of any service or arrangement.

Premium fees are charged only for access to certain Platform features, such as messaging or other enhanced features. Payment of a premium fee does not include placement, screening, verification, supervision or any guarantee of obtaining work or finding a service provider.

Any communication, interview, meeting, hiring decision, service arrangement, payment or other agreement is made directly between users.

4. User Responsibility

Users are responsible for their own decisions, communications and arrangements.

Before meeting, hiring or working with another user, users should independently take whatever steps they consider appropriate, which may include:

reviewing the person’s profile;
asking questions;
conducting an interview;
verifying identity;
checking references;
reviewing qualifications or experience;
requesting appropriate background or police record checks;
confirming any required licence, certification or insurance; and
deciding whether the person and proposed arrangement are suitable.

Babisy does not complete these checks on behalf of users unless a specific Platform feature expressly states otherwise.

Users are also responsible for agreeing directly on duties, timing, pricing, payment, cancellations, safety expectations and any other terms of an arrangement.

5. Core Community Principles

All users are expected to:

provide accurate and truthful information;
communicate respectfully and professionally;
respect the privacy, safety and boundaries of others;
comply with applicable laws;
use the Platform only for legitimate purposes;
exercise appropriate care when interacting with children or entering another person’s home; and
report serious misconduct or unsafe behaviour where appropriate.

6. Profile and Content Standards

Profiles and other content posted on Babisy must be accurate, appropriate and not misleading.

Users must not:

impersonate another person;
use another person’s photograph without permission;
provide false information about identity, age, experience, availability or qualifications;
claim to hold a licence, certification, background check or qualification that they do not hold;
upload fraudulent, altered or misleading documents;
post sexually explicit, violent, hateful, illegal or otherwise harmful content;
include content that infringes another person’s privacy, copyright or other rights;
publicly post another person’s private information without permission; or
use a profile primarily to advertise unrelated products or services.

Profile photographs must be appropriate for a general-audience marketplace and must not contain nudity, graphic violence or unlawful content.

7. Communication Standards

Users must communicate respectfully and use messaging features responsibly.

The following conduct is prohibited:

harassment, threats, intimidation or abuse;
discriminatory, hateful or degrading language;
repeated unwanted messages;
sexual comments, requests or advances;
pressuring or coercing another user;
spam, unsolicited promotions or mass messaging;
attempting to deceive or defraud another user;
requesting unnecessary sensitive information;
requesting passwords, banking credentials or account access;
sending malicious links or files; and
using messages for unlawful purposes.

Users should avoid sharing exact addresses, financial information, identity documents or sensitive information about children until they have independently assessed whether sharing the information is necessary and appropriate.

Messages may be accessed or reviewed by Babisy where permitted by law and reasonably necessary for moderation, safety, responding to reports, enforcing Platform rules or complying with legal obligations, as further described in the Privacy Policy.

8. Child Safety

The safety and well-being of children must be treated seriously.

Users must not use Babisy to engage in, encourage or facilitate:

child abuse, neglect or exploitation;
sexual communication or sexual conduct involving a minor;
grooming or attempts to build an inappropriate relationship with a child;
requests for or sharing of sexual or exploitative content involving minors;
violence, threats, humiliating treatment or inappropriate discipline involving a child;
conduct that creates an unreasonable risk of harm to a child; or
any unlawful activity involving a child.

Users must not unnecessarily post or share identifying information about a child, including the child’s full name, exact address, school, daily schedule, medical information, photographs or other sensitive information.

Parents and guardians remain responsible for independently evaluating babysitters and childcare providers and deciding whether an arrangement is appropriate for their children.

Serious conduct involving actual or potential harm to a child may result in immediate account restriction or removal and may be reported to the appropriate authorities where permitted or required by law.

9. Household-Service Safety and Respect

Users discussing or arranging household services must respect personal property, privacy and reasonable boundaries.

Users must not:

enter a home or restricted area without permission;
take, use or damage property without authorization;
copy or retain keys, access codes or security information without permission;
access private documents, mail, devices or accounts;
photograph, record or publish information about another person’s home without permission;
bring an unauthorized person to a property;
misrepresent the nature of a requested or offered service; or
request or perform unlawful or clearly unsafe work through the Platform.

Users are responsible for determining whether particular work requires specialized training, licensing, certification, permits or insurance.

A user should decline or discontinue an arrangement where the conditions appear unsafe, illegal or materially different from what was described.

10. Prohibited Marketplace Conduct

Users must not:

use Babisy for fraud, theft or other unlawful activity;
create fake accounts or multiple accounts to evade restrictions;
attempt to bypass Platform safety or security features;
gain unauthorized access to another user’s account;
scrape, harvest, copy, sell or misuse Platform or user data;
distribute malware or interfere with Platform operations;
use Babisy to promote sexual services, illegal drugs, weapons or other unlawful goods or services;
make knowingly false or malicious reports against another user;
retaliate against someone for making a good-faith report;
manipulate ratings, reviews or Platform activity;
demand money, free services or other benefits through threats or coercion; or
use information obtained through Babisy to harass, stalk, exploit or harm another person.

11. Discrimination and Harassment

Users must not unlawfully discriminate against or harass another person based on a characteristic protected under applicable human rights law.

This rule applies to profiles, messages, service requests, responses, reviews and in-person conduct arising from interactions initiated through Babisy.

Nothing in these Guidelines prevents a user from stating legitimate service requirements, qualifications, availability needs or safety considerations, provided they are lawful and expressed respectfully.

12. Reviews and Feedback

Where Babisy permits reviews, ratings or other feedback, users must provide honest information based on their genuine experience.

Users must not:

post a review about an interaction that did not occur;
submit fake, misleading or manipulated reviews;
offer or accept compensation for a misleading review;
threaten a negative review to obtain money or another benefit;
include unnecessary private information about another person or child; or
use reviews to harass, threaten or retaliate against another user.

Babisy may remove reviews or feedback that violate these Guidelines or the Terms of Use.

13. Emergencies and Serious Concerns

Babisy is not an emergency service and does not actively monitor every user interaction or arrangement.

If someone is in immediate danger, contact 911 or the appropriate local emergency service.

Concerns about suspected child abuse, neglect, exploitation, violence, fraud or other unlawful conduct should be reported directly to the appropriate police, child-protection agency or other authority where appropriate.

Reporting something to Babisy does not replace contacting emergency services or the appropriate authorities.

14. Reporting Violations

Users may report profiles, messages, content or conduct that they reasonably believe violates these Guidelines or the Terms of Use.

Reports should include enough information for Babisy to understand the concern, such as:

the account or profile involved;
the nature of the concern;
relevant dates or messages; and
any supporting information available to the reporting user.

Reports should be made honestly and in good faith.

Babisy cannot guarantee a particular outcome, response time or disclosure of the result of a report.

15. Enforcement

Babisy may review reported or suspected violations and take action at its discretion, subject to applicable law.

Depending on the circumstances, Babisy may:

remove or restrict content;
issue a warning;
limit access to messaging or other Platform features;
temporarily suspend an account;
permanently terminate an account;
prevent a person from creating another account;
preserve relevant information; or
cooperate with law enforcement, child-protection organizations or other authorities where permitted or required by law.

Babisy may take immediate action where it reasonably believes that conduct presents a safety, fraud, security or legal risk.

Babisy is not required to mediate disputes between users or determine which user is legally responsible for an off-Platform arrangement.

16. No Guarantee

These Guidelines are intended to encourage responsible conduct, but they do not guarantee:

that users will comply with them;
that profiles or statements are accurate;
that inappropriate conduct will always be identified;
that every report will result in account action;
that a user is safe, qualified, reliable or suitable;
that services will be available or performed; or
that an arrangement between users will be successful.

Each user remains responsible for exercising independent judgment and taking appropriate precautions.

17. Relationship to Other Babisy Policies

These Guidelines should be read together with the Babisy:

Terms of Use;
Privacy Policy; and
applicable safety guidance.

If these Guidelines conflict with the Terms of Use, the Terms of Use will govern.

18. Changes to These Guidelines

Babisy may update these Guidelines from time to time to reflect changes to the Platform, its services, applicable law or community standards.

The updated version will be posted on the Platform with a revised “Last updated” date. Continued use of the Platform after an update is subject to the updated Guidelines.

19. Contact

Questions or reports relating to these Community Guidelines may be sent to:

Babisy

Email: privacy@babisy.com