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Privacy

Babisy Privacy Policy

Read the current terms, responsibilities, and policies that apply to Babisy.

Last Updated: July 29, 2026

This Privacy Policy explains how personal information is collected, used, disclosed, retained and protected in connection with Babisy, including:

  • the website located at babisy.com;
  • the Babisy mobile application available through the Apple App Store;
  • the Babisy mobile application available through Google Play; and
  • related Babisy features and services,

collectively, the “Platform.”

Uncarte Inc. provides the Babisy Platform. In this Privacy Policy, “Babisy,” “we,” “us” and “our” refer to Uncarte Inc.

This Privacy Policy is intended to reflect applicable Canadian private-sector privacy laws, including the Personal Information Protection and Electronic Documents Act, where applicable. Marketing communications are also handled in accordance with Canada’s Anti-Spam Legislation.

The Babisy Terms of Use and Community Guidelines are available at:

1. APPLICATION

This Privacy Policy applies to personal information handled by Babisy through the Platform.

It applies to users such as:

  • parents and guardians;
  • families looking for potential babysitters;
  • babysitters creating profiles;
  • visitors to the Babisy website; and
  • individuals who contact Babisy for support.

This Privacy Policy does not govern the independent privacy practices of users who communicate or enter into arrangements with one another.

It also does not govern Apple, Google or other third-party services that maintain their own privacy policies.

2. INFORMATION WE COLLECT

We limit the personal information we collect to information reasonably required to operate, protect and improve the Platform.

2.1 Account and contact information

When you create or manage a Babisy account, we may collect:

  • your name;
  • email address;
  • telephone number, if provided;
  • account type, such as Family or Babysitter;
  • confirmation that you are at least 18 years old;
  • password or authentication credentials in a protected form;
  • account settings and preferences; and
  • information relating to account creation, login and account status.

We use this information to create, authenticate, secure and manage your account.

2.2 Profile information

Babysitters and other users may provide profile information such as:

  • profile photograph;
  • general description or biography;
  • childcare experience;
  • general availability;
  • preferences;
  • languages;
  • qualifications or certifications described by the user; and
  • other information voluntarily included in a profile.

Some profile information is intended to be visible to other Babisy users so that Families can discover, compare and save potential Babysitters.

Users should not include information in a profile that they do not want other users to see.

Unless Babisy expressly states otherwise regarding a particular feature, profile information is provided by users and is not independently verified by Babisy.

2.3 Approximate location information

Babisy may collect or use approximate location information to help users discover profiles within a general area.

Approximate location information may include:

  • city;
  • municipality;
  • region;
  • postal-code area;
  • a general search area selected by the user; or
  • an approximate area derived from technical information such as an IP address.

Babisy does not intend to publicly display a user’s exact home address.

Babisy does not currently require precise GPS location as part of its standard discovery features.

Users may voluntarily share an exact address or meeting location in private messages. Users should share this information only when reasonably necessary and after independently assessing the other user.

2.4 Messages and communications

When users communicate through Babisy, we collect and store the messages and related information required to deliver and maintain those communications.

This may include:

  • message content;
  • sender and recipient identifiers;
  • date and time;
  • delivery or read status, where available;
  • attachments, if supported; and
  • information associated with reports or blocked users.

Babisy does not ordinarily review every private message.

Authorized personnel may access or review communications where reasonably necessary to:

  • respond to a user report;
  • investigate suspected fraud, abuse or safety concerns;
  • enforce the Terms of Use or Community Guidelines;
  • provide technical support;
  • protect users or the Platform; or
  • comply with applicable law or valid legal process.

Messages may contain information voluntarily shared by users. Users should avoid unnecessarily sharing financial information, identity documents, passwords, exact addresses or sensitive information about children.

2.5 Child-related information

The Platform is intended for adults who are at least 18 years old.

Babisy does not create accounts for children and does not knowingly collect personal information directly from children.

Parents or guardians may voluntarily mention limited information about a child in private communications where reasonably necessary to discuss a possible childcare arrangement.

This may include general information such as:

  • the child’s approximate age;
  • childcare needs;
  • allergies;
  • routines; or
  • general scheduling information.

Babisy does not require parents to create public profiles for children.

Parents and guardians should not unnecessarily share:

  • a child’s full legal name;
  • exact home address;
  • school name;
  • detailed daily schedule;
  • photographs;
  • government identification;
  • detailed medical records; or
  • other sensitive or identifying information.

Where we learn that a child has directly created an account or provided personal information without appropriate authorization, we may remove the account and associated information.

2.6 Subscription and purchase information

Babisy Premium subscriptions are purchased through:

  • the Apple App Store; or
  • Google Play.

Apple or Google processes the payment using the payment information associated with the user’s app-store account.

Babisy does not receive or store complete credit-card or debit-card numbers for these purchases.

We may receive limited purchase information from Apple or Google, such as:

  • the subscription product purchased;
  • subscription status;
  • transaction or purchase identifier;
  • purchase and renewal dates;
  • expiry or cancellation status;
  • trial or promotional status; and
  • limited information required to confirm entitlement to Premium features.

Apple and Google process payment information under their own privacy policies and terms.

2.7 Device, technical and usage information

When you access or use the Platform, we may automatically collect technical and usage information such as:

  • IP address;
  • device type;
  • operating system;
  • browser type;
  • app version;
  • device or app-instance identifiers;
  • language and regional settings;
  • login events;
  • pages or screens viewed;
  • features used;
  • dates and times of activity;
  • referring pages;
  • session information; and
  • general interaction and performance data.

We use this information to:

  • operate the Platform;
  • maintain account security;
  • understand how features are used;
  • diagnose errors;
  • prevent fraud and abuse; and
  • improve performance and usability.

2.8 Analytics and diagnostic information

We use third-party analytics, performance-monitoring and crash-reporting service providers to understand how the Platform is used, identify technical problems and improve its security, stability and performance.

These service providers may process limited technical information, including:

  • IP address;
  • device and operating-system information;
  • browser or app version;
  • app or device identifiers;
  • approximate geographic information;
  • pages, screens or features used;
  • usage events;
  • crash logs;
  • error messages; and
  • technical events occurring before an error or crash.

We do not intentionally provide users’ names, email addresses, telephone numbers, private messages or child-related information to analytics or crash-reporting providers.

Some of this information may be processed outside Canada, as described in the Cross-Border Processing section of this Privacy Policy.

2.9 Cookies and similar technologies

The Babisy website may use cookies and similar technologies to:

  • maintain login sessions;
  • remember preferences;
  • operate security features;
  • analyze traffic and usage;
  • diagnose technical problems; and
  • improve the website.

Mobile applications may use software development kits, app-instance identifiers and similar technologies for corresponding purposes.

You may be able to manage cookies through your browser settings. Disabling certain cookies may prevent some Platform features from operating correctly.

Where consent is required for optional analytics or similar technologies, Babisy will request that consent through an appropriate notice or preference tool.

2.10 Support, reports and safety information

When you contact Babisy or submit a report, we may collect:

  • your name and contact information;
  • the account or content involved;
  • the nature of the request or concern;
  • copies of relevant communications;
  • screenshots or documents you provide;
  • support correspondence;
  • investigation notes; and
  • action taken in response to the request.

We use this information to provide support, investigate concerns, enforce Platform rules and protect users.

3. HOW WE COLLECT INFORMATION

We may collect personal information:

  • directly from you when you create an account or profile;
  • when you communicate through the Platform;
  • when you contact support or submit a report;
  • automatically through the website or mobile applications;
  • from Apple or Google in connection with subscription purchases;
  • from another user who communicates with or reports an interaction involving you; and
  • where permitted by law, from service providers helping us operate or protect the Platform.

4. PURPOSES FOR COLLECTING AND USING INFORMATION

We may collect and use personal information to:

  • create, authenticate and manage accounts;
  • display and manage user profiles;
  • enable Families to discover, compare and save Babysitter profiles;
  • provide Platform messaging;
  • confirm Premium subscription status;
  • deliver purchased Premium features;
  • respond to questions and support requests;
  • provide service-related notices;
  • operate, maintain and improve the Platform;
  • understand Platform usage and performance;
  • diagnose errors and crashes;
  • maintain security;
  • prevent fraud, misuse, harassment and unsafe conduct;
  • receive and investigate user reports;
  • enforce the Terms of Use and Community Guidelines;
  • protect the rights, safety and property of users, Babisy and others;
  • comply with legal, regulatory and app-store requirements;
  • establish, exercise or defend legal claims;
  • complete a proposed business transaction; and
  • send marketing communications where permitted by law.

We will not collect, use or disclose personal information for a new purpose that is materially different from the purposes described in this Privacy Policy without providing appropriate notice and obtaining consent where required.

5. CONSENT AND PRIVACY CHOICES

Babisy seeks meaningful consent where consent is required by law.

The form of consent may depend on:

  • the sensitivity of the information;
  • the reasonable expectations of the user;
  • the purpose for collection, use or disclosure; and
  • applicable legal requirements.

Consent may be obtained through:

  • account registration;
  • profile settings;
  • device permissions;
  • cookie or analytics notices;
  • marketing preferences;
  • feature-specific notices; or
  • another clear affirmative action.

You may decline to provide optional information.

However, certain information is necessary to create an account or provide core Platform functions. If you do not provide that information, some features may not be available.

You may withdraw consent to certain collections, uses or disclosures by:

  • changing available account or device settings;
  • disabling optional permissions;
  • unsubscribing from marketing communications;
  • requesting account deletion; or
  • contacting the Babisy Privacy Officer.

Withdrawal of consent will not affect processing that occurred before the withdrawal and may be subject to reasonable legal or operational restrictions.

6. WHEN WE DISCLOSE INFORMATION

Babisy does not sell personal information.

We may disclose personal information in the circumstances described below.

6.1 Other users

Profile information may be visible to other users based on the nature of the Platform and available account settings.

Messages and information voluntarily shared in a conversation are disclosed to the other participants in that conversation.

When you report another user, Babisy will generally avoid unnecessarily identifying you to the reported person. However, the circumstances may allow the other person to infer who submitted the report.

6.2 Service providers

We may engage service providers to help with:

  • hosting and data storage;
  • account authentication;
  • database management;
  • analytics;
  • crash reporting;
  • email delivery;
  • customer support;
  • security and fraud prevention;
  • app distribution; and
  • subscription administration.

These providers may access personal information only as reasonably necessary to perform services for Babisy and are subject to contractual or other appropriate safeguards.

Service providers may include organizations that provide hosting, data storage, authentication, analytics, crash reporting, email delivery, security, app distribution and subscription administration including:

  • Apple App Store; and
  • Google Play.

6.3 Legal and safety disclosures

We may disclose personal information where permitted or required by law, including where reasonably necessary to:

  • respond to a warrant, subpoena, court order or other valid legal process;
  • cooperate with police, child-protection authorities or regulators;
  • investigate suspected fraud, abuse or unlawful conduct;
  • protect a child or another person from serious harm;
  • enforce our agreements and Platform rules;
  • protect Babisy’s legal rights; or
  • establish, exercise or defend a legal claim.

Reporting something to Babisy does not replace contacting emergency services, police or the appropriate child-protection authority.

6.4 Business transactions

Personal information may be disclosed or transferred in connection with a proposed or completed:

  • merger;
  • acquisition;
  • financing;
  • investment;
  • corporate reorganization;
  • sale of assets; or
  • transfer of the Babisy Platform.

Where required, appropriate confidentiality protections will be used, and personal information will continue to be handled in accordance with applicable law.

6.5 With your direction or consent

We may disclose personal information where you direct us to do so or provide consent.

7. INTERNATIONAL AND CROSS-BORDER PROCESSING

Babisy and its service providers may store or process personal information outside Ontario or outside Canada, including in the United States and other jurisdictions where service providers operate.

Personal information processed in another jurisdiction may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement authorities or government agencies in accordance with those laws.

Babisy remains responsible for personal information under its control and uses reasonable contractual, organizational and technical measures when engaging service providers.

You may contact the Privacy Officer for more information about relevant service providers and cross-border processing.

8. RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by law.

Retention periods may depend on:

  • whether an account remains active;
  • the type and sensitivity of the information;
  • the reason it was collected;
  • fraud, security or safety considerations;
  • unresolved reports or disputes;
  • legal limitation periods;
  • financial and accounting requirements;
  • app-store transaction requirements; and
  • legal preservation obligations.

When an account is deleted, we will delete or de-identify associated personal information that we are not legally or reasonably required to retain.

Certain information may remain temporarily in backups until those backups are securely overwritten through ordinary retention cycles.

We may retain limited information after deletion where necessary to:

  • prevent fraud or repeat account abuse;
  • comply with law;
  • maintain required financial or security records;
  • respond to disputes or legal claims;
  • protect users; or
  • document the handling of serious safety reports.

Where information is no longer required, we will delete, securely destroy or reasonably de-identify it.

9. ACCOUNT DELETION

Users may initiate account deletion through the account-deletion option available in the Babisy application.

Users may also request account and personal-information deletion by contacting:

privacy@babisy.com

We may take reasonable steps to verify the identity of the requester before completing a deletion request.

Deleting a Babisy account does not automatically cancel an Apple App Store or Google Play subscription.

Users must separately cancel an active subscription through the app store where it was purchased.

Deletion may be subject to limited exceptions where retention is required or permitted by law, including for security, fraud-prevention, financial, safety or legal purposes.

10. ACCESS AND CORRECTION

Subject to applicable law, you may request:

  • confirmation of whether Babisy holds personal information about you;
  • access to personal information under our control;
  • information about how it has been used or disclosed; and
  • correction of inaccurate or incomplete information.

You may be able to update certain information directly through your account settings.

Other requests may be submitted to:

privacy@babisy.com

We may require reasonable identity verification before responding.

Access may be limited where required or permitted by law, including where disclosure would reveal another person’s personal information, confidential commercial information, privileged information or information relating to an investigation.

11. SECURITY SAFEGUARDS

Babisy uses reasonable administrative, technical and organizational safeguards appropriate to the nature and sensitivity of the personal information under its control.

Safeguards may include:

  • access restrictions;
  • authentication controls;
  • secure development practices;
  • encrypted transmission;
  • logging and monitoring;
  • service-provider controls;
  • staff confidentiality requirements;
  • backup and recovery measures; and
  • incident-response procedures.

No electronic transmission or storage system is completely secure. Babisy cannot guarantee that unauthorized access, loss, misuse or disclosure will never occur.

Users are responsible for:

  • choosing a strong password;
  • keeping login credentials confidential;
  • protecting their devices;
  • signing out of shared devices; and
  • notifying Babisy promptly of suspected unauthorized account access.

12. PRIVACY BREACHES

If Babisy becomes aware of a breach of security safeguards involving personal information, we will investigate and respond in accordance with applicable law.

Where a breach creates a real risk of significant harm, Babisy will provide required notices to affected individuals and the appropriate privacy regulator.

We will also maintain breach records where required by law.

13. MARKETING AND SERVICE COMMUNICATIONS

13.1 Service communications

Babisy may send communications reasonably necessary to operate the Platform, including:

  • account-verification messages;
  • security alerts;
  • password-reset messages;
  • subscription-status notices;
  • messages about material changes;
  • responses to support requests; and
  • other transactional or service-related communications.

Users may not be able to opt out of essential service communications while maintaining an active account.

13.2 Marketing communications

Babisy may send promotional emails or other commercial electronic messages where permitted by law.

Where consent is required, we will request it before sending marketing communications.

Marketing messages will include:

  • information identifying the sender;
  • required contact information; and
  • a functioning unsubscribe mechanism.

You may unsubscribe at any time by using the link or instructions in the message or by contacting:

privacy@babisy.com

Unsubscribing from marketing does not prevent Babisy from sending necessary service or security communications.

14. PUSH NOTIFICATIONS

Where supported, the Babisy application may send push notifications relating to:

  • new messages;
  • account activity;
  • Premium access;
  • safety or security;
  • Platform updates; or
  • other enabled features.

If you enable push notifications, Babisy or its service providers may process a device notification token and notification preferences.

You may control push notifications through your device or application settings.

15. CHILDREN’S PRIVACY

Babisy is intended only for users who are at least 18 years old.

Babisy does not knowingly permit children to create accounts or independently use the Platform.

Parents and guardians are responsible for deciding what limited child-related information is appropriate to share when discussing a possible childcare arrangement.

If you believe that a child has directly provided personal information to Babisy, contact:

privacy@babisy.com

We will review the concern and take appropriate steps.

16. AUTOMATED PROCESSING

Babisy may use automated tools to operate ordinary Platform features, such as:

  • sorting or displaying profiles;
  • detecting technical errors;
  • filtering spam;
  • supporting fraud or security monitoring; and
  • analyzing general Platform usage.

Babisy does not currently use solely automated decision-making to make legal decisions or similarly significant decisions about users.

Any Family or Babysitter independently decides whether to communicate, meet or enter into a childcare arrangement.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect:

  • changes to the Platform;
  • new features;
  • changes to service providers;
  • changes to information-handling practices;
  • app-store requirements; or
  • changes in applicable law.

The updated version will be posted with a revised “Last Updated” date.

Where a change is material, Babisy may provide additional notice through the Platform, by email or through another appropriate method.

Where required by law, we will obtain consent before applying a materially different collection, use or disclosure of personal information.

18. ACCOUNTABILITY AND COMPLAINTS

Babisy has designated a Privacy Officer responsible for overseeing privacy practices and responding to questions, access requests and complaints.

Privacy concerns will be reviewed fairly and within a reasonable period.

If you are not satisfied with Babisy’s response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

19. CONTACT

Questions, privacy requests, deletion requests or complaints may be directed to:

Privacy Officer

Uncarte Inc.

Provider of the Babisy Platform

Email: privacy@babisy.com

Mailing address: #2 120 Main St., Cambridge, ON N1R 1V7, Canada